Privacy Policy | Harbour Claims Limited

1. Introduction

Harbour Claims Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy details how we collect, store, utilize, and share personal data from visitors and users of our website under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We act as a **data controller** for the information collected during your visit and initial assessment screening. Once we introduce you to a third-party solicitor or Claims Management Company (CMC) on our panel, they will act as separate data controllers for any data processed during your active claim.

2. Information We Collect

To perform our role as a claims introducer, we collect personal data that you supply voluntarily via our contact forms, assessments, emails, or phone calls. This includes:

Identity Details: Full name, title.
Contact Details: Phone number, email address, postal address (vital for housing disrepair property verification).
Claim Characteristics: Descriptions of your accident, dates, injuries sustained, landlord details, mold or structural repair histories, and correspondence.
Usage & Technical Data: IP addresses, browser types, cookies, and page interaction parameters collected via analytics tools.

3. How We Use Your Data

We use your personal data for the following lawful bases and purposes:

Consent: To assess your eligibility and introduce you to specialized solicitors or CMCs on our panel.
Legitimate Interests: To improve our site structure, optimize marketing performance, evaluate customer satisfaction, and protect our services against fraudulent claim submissions.
Legal Obligation: To comply with financial audit rules, company law, and regulatory compliance standards in England and Wales.

4. Data Sharing & Panel Introductions

As a claims introducer, our core service is matchmaking. With your explicit consent, we will transfer your gathered identity, contact, and claim details to vetted solicitors or CMCs on our panel. We do not sell your personal data to general marketing databases.

We may also share data with third-party service providers (such as web hosting, form processing tools, and secure databases) who act as data processors under strict security and confidentiality contracts.

5. Data Security & Retention

We implement robust technical and organizational security measures to prevent your data from being accidentally lost, accessed, altered, or disclosed in an unauthorized way. We restrict access to personal data to staff members and verified partners who require it for intake purposes.

We retain your personal data only as long as necessary to fulfill the evaluation screening and comply with legal records retention periods (usually up to 6 years for legal and financial audit purposes).

6. Your Data Rights

Under UK data protection laws, you possess the following rights:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request deletion of your data when there is no legal reason for us to continue processing it.
Right to Restrict or Object: Limit or object to our processing of your personal data under specific conditions.
Right to Withdraw Consent: Withdraw your consent for panel introductions at any time before data transfer occurs.

To exercise any of these rights, please contact our data officer via the contact page.

7. Contact & Regulatory Authority

For privacy queries, please write to:
Data Protection Officer, Harbour Claims Limited.
Registered Company Number: 17345027.
If you believe we have handled your data inappropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).